It's All About the Uptime: Embracing Proactive Printing Services

Updated October 7, 2024

Nothing slows down your business productivity like a printer that isn’t working. All the tasks your employees can’t get done while they wait for it to get back up and running start to pile up. For companies who want to maximize productivity and reduce downtime, proactive printing services are a game changer.

How do proactive printing services work?

Proactive printing services use diagnostics to allow your printers to be monitored remotely. Once proactive services are enabled for your printing devices, the machines report status information on a variety of areas. These include firmware versions, jam codes, error codes, parts life, and other data pertinent to the performance of the machine. This data is transmitted to a vendor-owned server over a secure network connection. Service technicians can view this information via the vendor server.

The proactive approach means that potential issues are identified before they become major problems. For example, if a printer is showing signs of a part wearing out, the service technician can schedule maintenance before the part fails completely. This minimizes downtime and ensures that your printers are always ready to go when you need them.

“Our clients see a big impact from having proactive printing services,” said Arlan Ulberg, EO Johnson Service Manager. “By ensuring printers are always in excellent working condition, businesses can avoid the frustration that comes with printer downtime.”

The three key benefits of proactive printing services

1. Quick response

Customers who enable proactive printing services on their machines have a higher uptime percentage and a faster repair time once a technician is on site. Service technicians have more data readily available to speed up repairs and get your team working again. Some issues are even able to be repaired remotely without the need for a technician on site.

2. Early detection

Proactive printing services help service technicians get a heads up on wear and tear, parts that are due for replacement, toner needs, and much more. Customers with proactive services have a longer length of time between service calls as many issues are diagnosed in advance.

3. Cost-effective

Enabling proactive printing services is easy and free of charge, so the benefits compared to the cost are tremendous.

Other web-enabled services

In addition to improving the performance of your printers and their uptime, businesses that utilize proactive printing services also gain access to several tools that can further enhance their productivity. EO Johnson customers who use proactive printing services and then also use our customer portal, service call alerts, auto meter collection, e-billing, and other programs, really benefit from maximizing on a full suite of web-enabled services.

The impact of proactive printing on business operations

The impact of proactive printing services on business operations cannot be overstated. By ensuring that printers are always in good working condition, businesses can avoid the frustration and lost productivity that comes with printer downtime. Employees can focus on their work without worrying about whether the printer will be available when they need it. This leads to a more efficient and productive work environment.

By identifying and addressing potential issues before they become major problems, businesses can avoid costly repairs and replacements. This not only saves money over time but also extends the lifespan of the printers, providing better value for the investment.

“An organization’s printers and copiers aren’t always top of mind when it comes to improving business operations,” said Ulberg. “But they should be. Nothing brings operations to a halt quicker than a broken printer. Proactive printing services should be part of every organization’s plans to optimize efficiency.”

Getting started with proactive printing services

The future belongs to those ready to adapt proactively instead of reactively. As organizations strive for greater efficiency, adopting the forward-thinking mindset of using remote diagnostics to provide proactive printing services is essential.

Ready to learn more about how proactive printing services can improve your business’s uptime? Simply reach out to your EO Johnson Account Executive, Service Technician, or sign up online to have proactive printing services enabled on your business printers. As your managed print provider, it will only take us a couple of minutes per machine to install and will make a world of difference for your company’s productivity